Call us

Call us on 0845 111 0000 to report a repair. With inclusive call packages or mobile phones, it may be cheaper to call 0345 111 0000.

All lines are open 24 hours a day, all year round.

Online form

You can report a non-emergency repair online using the form at the bottom of this page. You will need your Easypay reference number which you can find on your rent payment card.

Other useful information on repairs in your home

Our repairs promise

Gas servicing

Please note: Our repairs service does not generally repair anything you have installed or belongs to you. We are not responsible for internal decorations, lock changes resulting from loss of keys, plumbing in washing machines and extra pipe work, damage caused by you, your family or visitors, changing light bulbs or fluorescent tubes. A detailed breakdown of repairs responsibilities is detailed in your tenancy agreement, which you signed at the start of your tenancy.

Please do not use this online form for Health and Safety or Emergency Repairs. If you smell gas, contact the National Gas Emergency Service on 0800 111 999.

Report non-emergency repairs online

Please complete the form below and we will reply the next working day.

Items with an asterisk (*) must be completed.

Forename
Surname
* Payment Reference	Please enter the number from your Easypay card
* Postcode
* Email Address
* Telephone No
Other information