What personal information about customers does The Riverside Group gather?
The information we have about our customers helps us improve our service to you. Here are the types of information we gather.
- Information you give us: You have the ability to ‘Have Your Say’ and ‘Report A Repair’ through The Riverside Group website. The information for both areas of the website notifies Riverside via email (see Email communications below) whereas we store the ‘Have Your Say’ details in our database. This information is not given or sold to any third party vendor.
- Automatic information: Like many websites, we use ‘cookies’, although these cookies store non-personal information about you. See ‘What about cookies’ below for more details.
- Email communications: To help us communicate more efficiently with our customers we use emails to be notified when someone has completed a ‘Have Your Say’ or ‘Report A Repair’ form. We only use this email as a reference to understand your issues and help resolve them for you.
What about cookies?
- Cookies are alphanumeric identifiers that we transfer to your computers’ hard drive through your web browser to enable our systems to recognise your browser. The cookie solely represents a unique identifier of an individual accessing our site. There is no personal information stored on your hard drive. As soon as you close your browser, the cookie is not used and not stored.
- The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether should you want to change your settings.
Does The Riverside Group share the information it receives?
- Information about our customers is an important part of our business, and we do not sell it to others. We share customer information only within The Riverside Group amongst its housing organisations to ensure the relevant people are dealing with your issue(s).
- With your consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
What choices do I have?
- As discussed above, you can always choose not to provide information, even though it might be needed to inform us of issues you have.
- If you do not want to receive an email reply, you don’t have to supply your email address when completing forms on our website.
- The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
