Riverside - Help during your tenancy

Customer Leaflets

You can access a range of leaflets, policies and procedures through our customer leaflet directory. To access the directory, click here

Gas servicing

As part of your agreement with Riverside, you must arrange to have your gas serviced at the beginning of your tenancy and then every year after that. Find out more about arranging for your gas to be serviced here

Anti Social Behaviour

Are you having problems with neighbours, local people, gangs or animals?

These problems fall into two categories:

harassment & hate crime (crimes against race, sex, gender, religion etc) and

nuisance & anti-social behaviour (noise pollution, gangs, criminal activity etc),

Both of which can make life difficult. Find out more about stopping harassment, hate crime and nuisance & anti-social behaviour here

Repairs

Do you have a repair that need to be made to your property?

Some of these repairs are the responsibility of Riverside and some are the tenants. Find out about repairs to your home here

Support and adaptations

Do you need help and support because of a physical or emotional ability issue? Do you need assistance from a community helper or do adaptations need making to your home?

Find out more about supported housing here

Find out more about your right to adaptations in your home here

Moving Home

Are you thinking of moving home?

There are many ways to move and still remain a Riverside tenant. Fine out more about:

you right to exchange

your right to acquire

your right to transfer

supported housing

sheltered housing

Or visit home ownership

Employment and Training

Are you looking to move into employment or do you want to gain more qualifications?

We are committed to supporting you into employment or gaining additional qualifications. We are working with a number of agencies across the UK to help support you back into work. For further information click here

Money

Are you having trouble managing your money on a day-to-day basis? Are you unsure about what benefits you are entitled to?

We are committed to helping you to make the most of your money and offer welfare benefits advice and other services to help you manage on a day-to-day basis. We work with existing providers and will be able to point you in the right direction.

Would you like help getting a bank or credit union account? Do you need a loan but don’t know where to turn?

Contact us for an impartial list of providers in your area.